Skip to Store Area:

Bath Super Shop

Return Policy

Clearance Items

This returns policy does not apply to clearance items. All clearance items are non-exchangeable, non-refundable and non-transferable.

 

1. Order Cancellation

We hope that your purchase is exactly what you wanted, however we understand that occasionally, an issue may occur with your chosen items. Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. Should this be the case, our customer service team is here to help you. You have the right to cancel your order at any time before the goods are dispatched or within 14 days of receiving them.

You can notify us of your intention to cancel either by either by email, telephone or in writing. It is recommended however, that you contact us either by phone or by via email as we cannot allow for any delays in mail deliveries by your chosen carrier.

 

Cancelation and Return of Goods

If you change your mind for whatever reason and simply do not want any of the products purchased, as long as it is within 14 working days of receipt of goods, we will accept returned goods in accordance with the above point 1. Cancellation Procedure, however you (the customer) shall be responsible for the return of products and all costs associated with this. 

 All cancelled goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

It is our policy to help customer whenever possible by accepting the returns of goods. Goods returned must be in perfect resalable condition and in their original packing. There will be a restocking charge of 30% of the net invoice purchase price. No return of any kind will be accepted after more than one month from the date of delivery.  Tiles will not be accepted as returns/refund for non- matching; please ensure for correctness prior to tiling/fixing. 

We may, at our discretion, except or reject the cancellation of any contracts or orders not required.  Any such cancellation shall be on such terms as we specify and in particular we may charge you a handling and administrative charges up to 35% of the total value of the order.  Any order cancelled within 7 days of placing the order shall be refunded in full.     

 

Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.

 

2. Return of Faulty Goods Received

We ask that customers fully inspect all products received on the day of delivery, we must be notified of any items that arrive faulty or damaged within 24hrs of receipt. For this we advise telephone or Email notification. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send the goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

 

3. Warranty & Guarantees

All products from BathSuperShop LIMITED come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.